Customer Care
Excel Telecommunications is committed to providing customers with the highest quality solutions. If your customers have any questions, please use the contact information listed. In addition, we have provided an escalation process for your convenience.
Trouble Tickets
| Customer Service: | 800.308.4653 |
| Corporate Web: | www.excel.com |
| E-Mail: |
Calls are reported on a 24 hour/7 day basis to Customer Service, and are processed based on priority level. Excel Escalation Matrix.
Upon notification of an issue, Customer Service will issue a ticket number for the customer to reference every time when calling Customer Service for an update, follow-up, or escalation of the ticket.